I am only giving this rating for one reason. I paid $4400 in advance for a 16 week program. This is NOT a cheap program, so when I go in weekly, I expect that all of the products they offer should be available to me. However this is not the case! My favorite products are usually NOT available. I think I should be given a partial refund for this WEEKLY problem. There has NEVER been a week since I started this program when all of the protein supplements are available to be picked up at their Plano location.