I’m in Austin and they are based out of Dallas. All of the food is shipped and while it arrives in a timely manner the bars are melted. I feel for the amount of money you spend on this they should send it in a refrigerated box. They would do weekly check ins and I had to change the time they called and they never figured out the right time to call and when I couldn’t answer and called them back at 4:45 (they close at 5) they didn’t answer. I wouldn’t use them if you’re not local.