This program is very effective. The coaches are friendly and helpful. It is a very expensive program, and the program is severely strict in the choices of program products. If you do not reach your goal weight in the time and money parameters they lay-out for you in the beginning of your program, you will have extra expenses that seem overly extreme. Though effective, I would not recommend because of the severe constraints of the diet because you have to use their products, and the extreme expense. The customer service is very responsive though.